Asset finance

Complaints procedure

Your feedback is very important to us and helps us improve the service for all our customers.

If you have a complaint 

Close Brothers Commercial Finance (CBCF), a trading style of Close Brothers Limited, is committed to providing products and services of the highest standard. Should you feel we’ve fallen short of this, we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.

Where you wish to raise a complaint, you may contact us verbally over the telephone or in writing if preferred, using the following contact details:

  • By phone

You can call us between the hours of 9am and 5pm, Monday to Friday on:

Northern Ireland: 028 9026 290

Republic of Ireland:  +353 1 8711060

  • By email 

Complaints.ireland@closebrothers.com

 

  • By post

Northern Ireland:                            

 

Close Brothers Commercial Finance

2nd Floor Centrepoint

24 Ormeau Avenue

Belfast 

BT2 8HS

Republic of Ireland:                          

 

Close Brothers Commercial Finance

Swift Square, Building 1

Santry Demesne

Northwood

Dublin 9, D09 A0E4

Find out more about our complaints procedure

Complaints procedure UK

Northern Ireland

Read below

      

Complaints procedure ROI

Republic of Ireland

Download

Our response

Once we have fully investigated the matter, we will write to you confirming our decision, how it was reached and any offer of redress where this is appropriate.

If we are unable to resolve your complaint, you may be able to refer it to the Financial Ombudsman Service.  We will notify you of eligibility criteria at the time of the complaint.

The Financial Ombudsman Service is an independent arbitration service provided free for consumers.

Should you be dissatisfied with our response you may contact the Financial Ombudsman Service, using the contact details below:

 

Northern Ireland:   

Financial Ombudsman Service 

Address: Financial Ombudsman Service, Exchange Tower,
London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial–ombudsman.org.uk

Republic of Ireland:   

Financial Services and Pensions Ombudsman 

Address: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place,
Dublin 2, D02 VH29

Telephone: +353 1 567 7000

Email: info@fspo.ie

Website: www.fspo.ie

 

Should you have any questions regarding your complaint or our complaint handling procedures please contact our Customer Services Team on 028 9026 9290 for NI or on +4420 3816 8919 for ROI. You can email us at complaints.ireland@closebrothers.com

 

To find out how we can help, call today on: 01 871 1060