Complaints procedure
Your feedback is very important to us and helps us improve the service for all our customers.
If you have a complaint
Close Brothers Commercial Finance (CBCF), a trading style of Close Brothers Limited, is committed to providing products and services of the highest standard. Should you feel we’ve fallen short of this, we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.
Where you wish to raise a complaint, you may contact us verbally over the telephone or in writing if preferred, using the following contact details:
You can call us between the hours of 9am and 5pm, Monday to Friday on: Northern Ireland: 028 934 41420 Republic of Ireland: +353 1 893 3400 |
complaints.ireland@closebrothers.com
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By post
| Northern Ireland:
Close Brothers Commercial Finance 2nd Floor Centrepoint 24 Ormeau Avenue Belfast BT2 8HS |
Republic of Ireland:
Close Brothers Commercial Finance Swift Square, Building 1 Santry Demesne Northwood Dublin 9, D09 A0E4 |
Find out more about our complaints procedure
Complaints procedure UKNorthern IrelandRead below
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Complaints procedure ROIRepublic of IrelandDownload |
Our response
Once we have fully investigated the matter, we will write to you confirming our decision, how it was reached and any offer of redress where this is appropriate.
If we are unable to resolve your complaint, you may be able to refer it to the Financial Ombudsman Service. We will notify you of eligibility criteria at the time of the complaint.
The Financial Ombudsman Service is an independent arbitration service provided free for consumers.
Should you be dissatisfied with our response you may contact the Financial Ombudsman Service, using the contact details below:
| Northern Ireland:
Financial Ombudsman Service Address: Financial Ombudsman Service, Exchange Tower, Telephone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial–ombudsman.org.uk |
Republic of Ireland:
Financial Services and Pensions Ombudsman Address: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Telephone: +353 1 567 7000 Email: info@fspo.ie Website: www.fspo.ie |
Should you have any questions regarding your complaint or our complaint handling procedures please contact our Customer Services Team on 028 9026 9290 for NI or on +4420 3816 8919 for ROI. You can email us at complaints.ireland@closebrothers.com